Refund and Return Policy for Lockalinet
Effective Date: February 6, 2025

At Lockalinet, we are committed to providing our customers with the highest quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure a hassle-free experience. Please read through this Refund and Return Policy to understand the steps, guidelines, and conditions that apply to returns and refunds.

1. Return Eligibility

You are eligible to return items purchased from Lockalinet under the following conditions:

  • Items must be unused and in their original condition. Products should be in the same state as when they were delivered to you, including packaging, tags, and labels.
  • Return requests must be made within 30 days from the date of purchase. After 30 days, we are unable to accept returns or issue refunds.
  • Proof of purchase is required (such as your order confirmation email, receipt, or order number) to process your return.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lockalinet.com or call us at +1 (847) 555-0172 to initiate the return process. Please include your order number and reason for return in your message.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Prepare Your Return: Package the item securely in its original packaging, along with all accessories, tags, and paperwork. Ensure the RA number is clearly written on the outside of the return package.
  4. Ship the Item Back: Send the item back to the address we provide, using a traceable shipping method. Please note that you are responsible for the return shipping costs, unless the return is due to a defect or error on our part.

3. Return Shipping Costs

Unless the item is defective or there was an error in your order, you are responsible for the cost of return shipping. We recommend using a shipping method that provides tracking and insurance, as we are not responsible for items lost or damaged during the return process.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

  • Partial Refunds: If the returned item shows signs of damage or use, or if it is missing parts, we may issue a partial refund.
  • Non-Refundable Items: Certain items, such as custom products or items marked as “final sale,” are non-refundable. These exclusions will be clearly indicated during the purchase process.

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order for the replacement.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide a full refund or send you a replacement at no additional cost. Please include photos of the defect or damage when you contact us to expedite the process.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately. We can cancel your order as long as it has not been processed for shipping. Once an item has been shipped, it will be subject to our return policy.

8. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect from the date it is published. Please review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please contact us at:

Email: info@lockalinet.com
Phone: +1 (847) 555-0172
Address: 3166 Lady Bug Drive, Baltimore, Maryland, United States

Thank you for choosing Lockalinet. We strive to provide you with the best products and customer service, and we appreciate your trust in us.